Frequently Asked Questions

🌟 About Us

Why trust BrightBlue?

At BrightBlue, we believe every home deserves special care. Our team goes through a strict selection process, receives ongoing training, and follows rigorous quality standards. With years of experience, hundreds of satisfied clients, and thousands of cleanings completed, we’ve built a solid reputation of trust, ethics, and consistent results.

How does our relationship with clients work?

Transparency and communication are our pillars. From the very first contact, we listen to your needs, record your preferences in our online form, and ensure everything is followed by the team. Our goal is for you to feel safe and confident with every visit.

How does BrightBlue keep you updated?

For your convenience, you receive a reminder message one day before your cleaning. At the end, we send a notification confirming the service completion along with the invoice. And if you like to plan ahead, our system allows you to schedule dates months in advance. This way, you’re always in control and well informed.

🏡 Before the Cleaning

What should I do before the team arrives?

So we can focus 100% on cleaning, we only ask that personal items, clothes, and important papers be put away. If you requested linen change, just leave the fresh sheets on the bed. If you have delicate or sentimental items, just let us know so we can handle them with extra care.

Do I need to be home during the cleaning?

It’s not necessary, but you may if you prefer. Many clients leave a key, access code, or entry instructions. For the first cleaning, it can be helpful to be present — either to personally share your preferences or review the service at the end.

And what about my pets?

We love pets! Our team is used to working in homes with animals and even interacting with them if they’re friendly. To ensure comfort and safety, we recommend keeping them in a quiet space if they’re not used to vacuum noise or the team’s movement.

⏰ Scheduling & Timing

What time does the team arrive?

We work with arrival windows so each home gets the time it deserves without rushing. You always receive a time estimate, and on cleaning day, a message when the team is on their way with the expected arrival time.

Is my cleaning guaranteed on the scheduled day?

Yes. Commitment is part of our identity: your cleaning will be done on the scheduled day, without last-minute surprises. Only in extreme cases, such as unavoidable emergencies, may we request rescheduling — always with immediate notice and full transparency.

What if I need to reschedule?

We understand things happen. If you need to reschedule, just let us know as soon as possible and we’ll do our best to adjust. Our rescheduling and cancellation policy is shared clearly before you sign up.

Do I have to sign a fixed-term contract?

No. We want clients to stay because they’re satisfied, not because they’re locked into a contract. We only ask for the minimum advance notice stated in our Agreement to end the service. The only exceptions are seasonal offers, which have defined terms that are explained upfront.

What if my cleaning falls on a holiday?

If it coincides with a holiday, we’ll contact you in advance to suggest new scheduling options.

🧽 Services

Do you bring your own products and equipment?

Yes. We provide all the professional products and equipment needed. If you’d prefer us to use something specific from your home, just let us know where it is. We'll use it and return it to the same spot.

How often can you clean my house?

We offer weekly, biweekly, and monthly plans, as well as one-time services like post-renovation, move-in/move-out, or seasonal deep cleanings. We can also schedule extra cleanings between your recurring ones if needed.

What’s the difference between the First cleaning and Recurring ones?

The first visit is more detailed, removing buildup that has accumulated for months (sometimes years), to bring your home to an ideal standard of cleanliness. Following visits are maintenance cleanings that keep that standard with efficiency.

Do you offer additional services?

Yes. You can request in advance add-ons such as interior cleaning of refrigerators, ovens, cabinets, and more. The options are listed in our checklist.

🔒 Safety & Trust

What if something is damaged during the cleaning?

We treat your home with the utmost care. If anything happens, we’ll inform you immediately and provide a fair solution. You will never be left at a loss.

How do you ensure my home’s security?

All information is recorded and protected in our system. Keys and codes are securely stored and used only by the authorized team.

And my privacy — how is it protected?

Your privacy is absolute. Our team doesn’t open drawers or personal items, doesn’t use electronics, and doesn’t consume food or drinks. We also never take or share photos of your home without prior consent.

👩‍👩‍👧 The Team

Who are the professionals coming to my home?

Our team goes through a rigorous selection process and receives constant training to ensure consistent service quality. All follow our best practices manual and act with responsibility, discretion, and respect.

Will the same team always come?

Whenever possible, yes. We know trust grows with familiarity, so we aim to keep the same team. But when needed, substitutions may happen — always with trained, trustworthy professionals from our staff.

💳 Payment

How can I pay for the services?

We accept Zelle, Venmo, debit and credit cards via Square (with encryption technology to protect your data). You choose the most convenient and secure option. You will receive the invoice link along with the message confirming that the cleaning has been completed.

How much does the service cost?

The price depends on the size of the home, its condition, and the frequency chosen. We always provide a transparent, personalized quote after evaluation.

How does the estimate work?

It’s completely free. It can be done in person, by phone, or by video call, and takes only a few minutes. Afterwards, we send you the detailed estimate by email.

✨ Satisfaction Guaranteed

What if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If something doesn’t meet expectations, just let us know within 24 hours. We’ll return at no cost to fix it.

Can I leave feedback?

Yes! Your feedback is essential. You can review us on Google, respond to follow-up forms sent after each cleaning, or share your experience directly with us.

❓ Other Questions

I have an alarm system. What should I do?

You can disable it on the cleaning day or give us the code. All information is kept strictly confidential.

Do you offer a referral program?

Yes. We have special benefits for clients who refer us. Contact us to learn about current promotions.

Does the team accept tips?

Yes, they’re always welcome. Some clients prefer to give directly to the team, others offer a year-end bonus. You can also add it to your payment, and the full amount goes to them.